I just spent a good half an hour queueing in the Apple store waiting to be served at the the so-called "Genius bar" for technical help on my laptop. Only to be told I had to buy a new laptop charger. All the while there are men and women in blue apple t-shirts just milling around doing not-very-much.
At the same time my mum went to the transport department (note a government department) and got her car license renewed in under 15 minutes.
What just happened.
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